Shipping policy

SHIPPING POLICY

Last updated: March 9, 2026

Thank you for shopping with Vervate. This Shipping Policy explains how orders placed through www.vervate.store are processed, shipped, tracked, and delivered.

By placing an order with us, you agree to the terms outlined below.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing time begins after your payment has been successfully authorized and your order information has been verified. During periods of high demand, processing may take longer than usual. If your order is significantly delayed, we will contact you using the email address provided at checkout.

Processing time is separate from the estimated delivery time.

2. SHIPPING DESTINATIONS

Vervate currently ships within the United States and to select international destinations.

Shipping availability depends on the destination, product restrictions, carrier availability, and applicable local regulations. If we are unable to ship an order to your destination, we will contact you and issue any applicable refund.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

  • United States: 3–7 business days

  • International destinations: 7–15 business days

These timeframes are estimates only and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, weather conditions, peak seasons, or other circumstances outside our reasonable control.

Some orders may arrive in separate packages if they contain multiple products or are fulfilled from different locations.

4. SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed at checkout before the order is completed.

Shipping charges may vary depending on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

  • Carrier rates

  • Products included in the order

Any applicable shipping charge will be shown before payment is submitted.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If tracking has not updated within this period, please contact us for assistance.

6. SHIPPING PROTECTION

Shipping Protection provides additional coverage for eligible orders that are lost, damaged, or stolen during delivery, subject to the applicable coverage conditions and claim review.

Shipping Protection must be purchased for the order it is intended to cover. It does not automatically apply to previous orders or orders placed using a different customer email address.

Standalone Shipping Protection purchases

If Shipping Protection is purchased without a physical product, no package will be shipped for that transaction. The protection will remain on file under the email address used at checkout and may be applied to the customer’s next eligible product order placed using the same email address.

After placing the product order, the customer should contact us so we can verify and associate the unused Shipping Protection with that order.

Purchasing Shipping Protection separately does not retroactively cover an order that was already shipped or delivered before the protection was purchased.

7. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not collected or controlled by Vervate. Customs requirements vary by country, so we recommend contacting your local customs authority for further information before placing an order.

Refusal or nonpayment of customs charges may result in the package being returned, delayed, or abandoned. Any refund issued in these circumstances will be subject to our Refund Policy and any nonrecoverable shipping or customs costs.

8. SHIPPING DELAYS

Delivery delays may occur due to circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather or natural events

  • Peak-season shipping volumes

  • Global logistics disruptions

  • Incorrect or incomplete shipping information

  • Local delivery restrictions

Vervate is not responsible for delays caused by carriers, customs authorities, or other circumstances beyond our reasonable control. However, we will assist customers with available tracking information and carrier inquiries.

9. LOST, DAMAGED, OR STOLEN PACKAGES

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible at Vervate.storee@outlook.com.

Please include:

  • Your order number

  • The email address used at checkout

  • A description of the issue

  • Photographs of the product and packaging, if the order arrived damaged

We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or provide additional documentation.

Vervate will review the available information and assist with a carrier or Shipping Protection claim when applicable. The submission of a claim does not automatically guarantee a replacement or refund.

10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at Vervate.storee@outlook.com. We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

If a package is returned, delayed, lost, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer, additional shipping charges may apply.

11. RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid customs charges, or failure to collect the package.

If this happens, we will contact the customer when possible. Reshipping may require payment of an additional shipping charge. Any refund will be handled according to our Refund Policy and may exclude shipping costs or other nonrecoverable charges where permitted.

12. CONTACT US

If you have questions about shipping, tracking, or delivery, please contact us:

Store: Vervate
Website: www.vervate.store
Email: Vervate.storee@outlook.com